Refund policy
Our Fragrance Promise
At Ombre Bliss, we stand behind every bottle we ship. Every fragrance is quality-checked before it leaves our facility. If something goes wrong on our end — we will make it right, no questions asked.
✅ What we cover — fully & immediately
Damaged or defective product
If your bottle arrives broken, leaking, or with a faulty spray mechanism, we will send you a replacement at no cost. WhatsApp us at +91-9266359767 or email support@ombrebliss.com within 48 hours of delivery with an unboxing video or clear photo of the damage.
Wrong product received
If you received a different fragrance than what you ordered, we will resend the correct product immediately. Contact us within 48 hours with your order number and a photo of what you received.
Missing item
If your order arrived incomplete, contact us within 48 hours and we will dispatch the missing item right away.
If your bottle arrives broken, leaking, or with a faulty spray mechanism, we will send you a replacement at no cost. WhatsApp us at +91-9266359767 or email support@ombrebliss.com within 48 hours of delivery with an unboxing video or clear photo of the damage.
Wrong product received
If you received a different fragrance than what you ordered, we will resend the correct product immediately. Contact us within 48 hours with your order number and a photo of what you received.
Missing item
If your order arrived incomplete, contact us within 48 hours and we will dispatch the missing item right away.
❌ What we don't cover
- Returns or claims raised after 7 days of delivery
- Fragrances that have been significantly used (more than 10 sprays)
- Dislike of scent — fragrance is personal and subjective; we encourage you to explore our scent notes and descriptions before purchasing
- Damage claims without an unboxing video or photo as proof
- Products purchased from third-party platforms (Amazon, Flipkart, Myntra) — please contact the respective platform directly for those orders
📞 How to reach us
WhatsApp: +91-9266359767 (fastest — we respond within a few hours)
Email: support@ombrebliss.com
Response time: Within 24 hours on business days
Please include your order number, full name, and a photo or video of the issue in your first message — this helps us resolve your request the same day.
Email: support@ombrebliss.com
Response time: Within 24 hours on business days
Please include your order number, full name, and a photo or video of the issue in your first message — this helps us resolve your request the same day.