Our Fragrance Promise

At Ombre Bliss, we stand behind every bottle we ship. Every fragrance is quality-checked before it leaves our facility. If something goes wrong on our end — we will make it right.

✅ What We Cover — Fully & Immediately

Damaged or Defective Product

If your bottle arrives broken, leaking, or with a faulty spray mechanism, we will send you a replacement at no cost.

Please WhatsApp us at +91-9266359767 or email us at support@ombrebliss.com within 48 hours of delivery with an unboxing video or clear photo of the damage.

Wrong Product Received

If you received a different fragrance than what you ordered, we will resend the correct product immediately.

Please contact us within 48 hours of delivery with your order number and a photo of the product received.

Missing Item

If your order arrived incomplete, contact us within 48 hours of delivery and we will dispatch the missing item right away.

🔁 Cancellation, Return & Refund Policy

Due to the nature of our product category, perfumes and fragrance products are non-returnable and non-exchangeable once delivered and accepted by the customer.

Refunds are applicable only in cases where the customer refuses to accept the order at the time of delivery, and the shipment is returned back to us.

For prepaid orders, once the shipment is returned to us, the refund will be processed to the original payment method/source account used at the time of purchase.

For orders placed through Snapmint or any other prepaid payment/EMI option, refunds will be processed only to the original payment mode/source account as per the payment partner’s refund process.

Please note: For partially paid COD orders, the partial payment amount of ₹200 is non-refundable.

No refund, return, or exchange will be applicable once the product has been delivered and accepted by the customer.

❌ What We Don’t Cover

• Returns, exchanges, or claims raised after 7 days of delivery

• Fragrances that have been significantly used, meaning more than 10 sprays

• Dislike of scent, as fragrance is personal and subjective. We encourage customers to explore our scent notes and descriptions before purchasing.

• Damage claims without an unboxing video or clear photo as proof

• Products purchased from third-party platforms such as Amazon, Flipkart, or Myntra. For such orders, please contact the respective platform directly.

📞 How to Reach Us

WhatsApp: +91-9266359767
Email: support@ombrebliss.com
Response Time: Within 24 hours on business days

Please include your order number, full name, and a photo or video of the issue in your first message. This helps us resolve your request faster.